Jaleno Customer Service Centre

Here at Jaleno we pride ourselves in offering the best possible customer service. We have vastly experienced engineers based here at our Distribution Centre in West Yorkshire who can help with service enquiries as well as repairing products for our customers.

We offer advice and repair facilities for all the products from all the brands we represent including Ariete, BEEM, Roadstar and Light'n'Easy.

For service enquiries relating to any of the above brands please contact Jaleno Customer Service at:

Telephone: 08452 100888 or 01924 481053
Email: customerservice@jaleno.com
Fax: 01924 491166

Please note that our Service Centre is open from 8am to 4pm Monday to Friday and it is not open at weekends or Bank Holidays. Outside of these hours please either leave a message for us to return your call or email our customer service department.

Special Note for Aldi and Lidl Customers Only

Certain products sold by Aldi and Lidl under their own brand names such as 'EasyHome' and 'Silvercrest' are repaired by the Jaleno Service Centre. If you have purchased one of these products and require advice or have a problem with your product please contact Jaleno Customer Service at:

Telephone: 08452 100888 or 01924 481053
Email: customerservice@jaleno.com
Fax: 01924 491166

Please always have your proof of purchase available as this will be required to obtain repair. Please also note that Jaleno act only as service agents for these products and can not under any circumstances provide refunds for products purchased from Aldi or Lidl.